MAKING E-GOVERNMENT WORK IN A SMART SOCIETY

Suranto Suranto; Halimah binti  Abdul Manaf; Dyah  Mutiarin

doi:10.30631/alrisalah.v25i2.1942

Authors

Suranto Suranto Department of Government Affairs and Administration, Universitas Muhammadiyah Yogyakarta
Halimah binti Abdul Manaf College of Law, Government, and International Studies, Universiti Utara Malaysia
Dyah Mutiarin Department of Government Affairs and Administration, Universitas Muhammadiyah Yogyakarta

DOI:

https://doi.org/10.30631/alrisalah.v25i2.1942

Keywords:

E-Government, Public Service, Smart City, Smart Society, Digital Innovation

Abstract

This study employed a bibliometric approach to examine the evolution of e-government research in the context of a smart society in Asia and Europe. E-government is essential for transforming public services; however, it faces obstacles, including the digital divide, data security, and challenges related to citizen engagement. This study used bibliometric analysis of the SCOPUS database to identify research trends, conceptual interrelationships, and thematic developments in e-government and smart society research from 2002 to 2025. The results demonstrated that incorporating smart city principles into e-government has expanded research to encompass governmental openness, civic engagement, and digital innovation. Nonetheless, a substantial disparity persists in the accessibility of digital services, especially for those with limited digital literacy. Moreover, significant disparities in e-government deployment are evident between industrialized and developing nations, shaped by legislation, infrastructural preparedness, and socio-economic conditions. This study offers insights into prospective research avenues and policy recommendations to improve the efficacy of e-government in fostering an inclusive and sustainable smart society.

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