Keywords
trasparancy
public service
How to Cite
Abstract
Public demand for more transparent public services increased along with governance reform, bureaucracy in the reformation era and the regional autonomy should realy emphasize the aspect of effeciecy, effectiveness, professialism, merit system, public servant. Trasparancy in the context of public service is an open, easy, and accessibl by all parties who need and available sufficiently and easy understood. Trasparancy bureaucracy in standart operation of public service is all the service activities undertaken by public service providers as an effort to fulfill the needs service recipients and implementation of legistation.
References
Baer, William C. 1985. Just What Is an Urban Service, Anyway? Journal of Politics 47: 881-898
Grosroos, C. 2001. Manajemen Pelayanan dan Pemasaran. Terjemahan Maskur. Jakarta: Rineka Cipta
Hamdi, Muchlis. 2001. “Good Governance dan Kebijakan Otonomi Daerah.” Jurnal Otonomi Daerah, Vol. I (2), Oktober 2001, hal. 52-
Harmon, Michael M. Dan Richard T. Mayer. 1986. Organization of Theory for Public Administration. Boston: Little, Brown and Company
King, Cheryl S. dan Stivers C. 1998. Government is us: Public Administration in an Anti-Government Era. Thousand Oaks: Sage Publications
Konseptual, Penerapan Citizen’s Charter, dan Standar Pelayanan Minimal. Yogyakarta: Pustaka Pelajar
Levefre, Christian. 1998. Metropolitan Government and Governance in Western Countries: A Critical Review. International Journal of
Urban and Regional Research 22(1): 1-17
Pamudji, S. 2000. ”Profesionalisme Aparatur Negara dalam Rangka Meningkatkan Pelayanan Publik.” Widyapraja IIP Depdagri, III
(19), hal. 21-29
Ratminto dan Atik Septi Winarsih. 2005. Manajemen Pelayanan: Pengembangan Model
Riswandha Imawan. 2003. ”Desentralisasi, Demokratisasi, dan Pembentukan Good Governance.” Jurnal Otonomi Daerah, Vol. II
(6), Juni 2003, hal.
Taliziduhu Ndhara. 2000. Ilmu Pemerintahan I. Jakarta: BKU IIP Terjemahan Mohammad Musa. Yogyakarta: Pustaka Pelajar
Zeithaml, V. A. Parasuraman, dan L. L. Berry. 2001. Melaksanakan Kualitas Pelayanan.
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.