THE EFFECTIVENESS OF THE USE OF THE TEBO MOBILE APPLICATION BY THE DEPARTMENT OF COMMUNICATION AND INFORMATION OF TEBO REGENCY

Abstract

This study aims to determine the implementation of e-Government in Tebo Regency, the effectiveness of the Tebo Mobileapplication, and the government’s efforts to improve its effectiveness. This research employs a mixed-method approach, combining both qualitative and quantitative methods. Data were collected through interviews, direct observation, and the distribution of questionnaires to the community. The findings of this study reveal several points regarding the implementation process of e-Government in Tebo Regency, which has reached the fourth stage (Utilization). At this stage, several application programs have been developed by various agencies, including SIPUJA, ABDI Tebo, and SIPAMTO.PA, and Tebo Mobile. The Tebo Mobile application can be downloaded through the Google Play Store. It contains various types of information about local governance and geographic data of Tebo Regency. In addition to providing information, the application also includes public service features such as a public complaints and aspirations forum, business licensing services, and e-Samsat. However, based on Campbell’s theory of effectiveness, the use of the Tebo Mobile application in Tebo Regency remains ineffective in terms of usefulness, integration, and user satisfaction. Moreover, the efforts of the Tebo Regency Government, particularly the Department of Communication and Informatics, to enhance the effectiveness of Tebo Mobile have been limited by several obstacles, including budget reallocation, a shortage of IT programmers, and staff workload overload.